Syscomm Network Operations Centre

Network Maintenance Notification – 27/04/16 and 28/04/16

syscomm 13/04/2016 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     27-04-2016          00:01
End:       27-04-2016         06:00

Start:     28-04-2016          00:01
End:       28-04-2016          06:00

Affected Services:

Network and Transit:

Brief interruption to network transit for the following services:

• ADSL and FTTC services
• Dedicated Ethernet services
• Public Internet transit for Cloud and Hosted Services
• MPLS and PWAN Breakouts
• L2TP xDSL delivery
• PWAN Interconnect Services

Service Impact:

Network and Transit:

Periodic interruption to networking routing.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to extend our network reliability and deploy service improvements to ensure the long term stability of customer systems & connections.

We will be conducting minor network enhancements to support network growth.

It is anticipated that services will be typically available throughout this window, but users should plan for a risk of interruption to service during the window.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Network Maintenance Notification – 23/11/15

syscomm 09/11/2015 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     23-11-2015          00:01
End:       23-11-2015          06:00

Affected Services:

Network and Transit:

Brief interruption to network transit for the following services:

• ADSL and FTTC services
• Dedicated Ethernet services
• Public internet transit for Cloud and Hosted Services
• MPLS/VPN PWAN Breakouts
• L2TP xDSL delivery
• PWAN Interconnect Services

Service Impact:

Network and Transit:

Periodic interruption to networking routing.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to extend our network reliability and deploy service improvements to ensure the long term stability of customer systems & connections.

We will be conducting minor network enhancements and commissioning additional upstream links to provide greater routing capacity to support network growth.

It is anticipated that services will be typically available throughout this window, but users should plan for a risk of interruption to service during the window.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Network Maintenance Notification – 3/10/15

syscomm 18/09/2015 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     2015-10-03          00:01
End:       2015-10-03          06:00

Affected Services:

Network and Transit:

Brief interruption to network transit for the following services:

• ADSL and FTTC services
• Dedicated Ethernet services
• Public internet transit for Cloud and Hosted Services
• MPLS/VPN PWAN Breakouts
• L2TP xDSL delivery
• PWAN Interconnect Services

Service Impact:

Network and Transit:

Periodic interruption to networking routing.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to enhance our network reliability and deploy service improvements to ensure long term stability to customer systems & connections.

We will be conducting minor network enhancements and deploying additional hardware to provide greater routing capacity to support network growth.

It is anticipated that services will be typically available throughout this window, but users should plan for risk of interruption to service at times beyond 00:01.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Network Maintenance Notification – 26/9/15

syscomm 18/09/2015 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     2015-09-26          00:01
End:       2015-09-26          06:00

Affected Services:

Network and Transit:

Brief interruption to network transit for the following services:

• ADSL and FTTC services
• Dedicated Ethernet services
• Public internet transit for Cloud and Hosted Services
• L2TP xDSL delivery
• PWAN Interconnect Services

Service Impact:

Network and Transit:

Periodic interruption to networking routing.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to enhance our network reliability and deploy service improvements to ensure long term stability to customer systems & connections.

We will be conducting minor network enhancements and deploying additional hardware to provide greater routing capacity to support network growth.

It is anticipated that services will be typically available throughout this window, but users should plan for risk of interruption to service at times beyond 00:01.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Network Maintenance Notification 11th and 12th September 2015

syscomm 12/09/2015 0Comment

We are pleased to announce that this maintenance window has been successful and that all planned enhancements to the network have been completed.

The maintenance window is now closed.

Network Maintenance Notification 11th and 12th September 2015

syscomm 31/08/2015 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

The works will be conducted over two windows:

Start:     2015-09-11          00:01
End:       2015-09-11          06:00

Start:     2015-09-12          00:01
End:       2015-09-12         06:00

Affected Services:

Cloud & Hosted Services:

• Internet transit for hosted services
• Hosted Platforms (Exchange/Customer Portal/Web Hosting)

Network and Transit:

xDSL Service Termination

Brief interruption to network transit for the following services:

• ADSL and FTTC services
• Dedicated Ethernet services
• Public internet transit for Cloud and Hosted Services
• MPLS/VPN PWAN Breakouts
• L2TP xDSL delivery
• PWAN Interconnect Services

Service Impact:

Cloud & Hosted Services:

Periodic, minor interruption to routing for network destinations.
Access to hosted services from outside of the Syscomm network may be periodically unavailable.

Network and Transit:

Periodic interruption to networking routing.
Dynamic services may reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to enhance our network reliability and deploy service improvements to ensure long term stability to customer systems & connections.

We will be conducting minor network enhancements and deploying additional hardware to provide greater routing capacity to support network growth.

It is anticipated that services will be typically available throughout this window, but users should plan for risk of interruption to service at times beyond 00:01.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

The New Syscomm NOC Site

syscomm 31/08/2015 0Comment

Welcome to the new Syscomm NOC update page.

www.noc-syscomm.co.uk
We will be using this site both as a public portal and as a mailing list for the purpose of keeping our customers up to date with planned maintenance and updates that are scheduled within the network. Occasional network maintenance is essential for the upkeep of a fast and stable network, but we will always try to minimise the frequency of these, and reduce the impact to our customers by re-routing services to unaffected devices, keeping outages as brief as possible, and scheduling any disruptive work after midnight.

If our planned maintenance does coincide with a critical time for you or your customers businesses though, please let us know and we will do our best to reschedule this at a convenient time.

This site is hosted externally and will also be used from now on to provide real-time information and live updates for our customers for the duration of any outages within the Syscomm network or within our 3rd party network partners, helping to keep our customers informed and up to date with the latest information on the fault and the steps that are being taken towards a resolution.

We hope that this facility will be useful for you, and would welcome any feedback or suggestions on how we can improve this site for you.

There is a registration form on the right of the home page, and your colleagues are welcome to register if these updates would be useful for them.