Syscomm Network Operations Centre

Network Maintenance Notification – 28th June 2019

syscomm 18/06/2019 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     28-Jun-2019      00:01
End:       28-Jun-2019     05:59

Affected Services:

Network and Transit:

Brief interruption to service availability for the following services:

• xDSL services (inc ADSL, GEA-FTTC, GEA-FTTP)
• Dedicated Ethernet services (inc Ethernet, EFM, EoFTTX)
• Public Internet transit for Cloud and Hosted Services
• MPLS and PWAN Breakouts
• L2TP xDSL delivery
• PWAN Interconnect Services

Cloud & Hosted Services:

• Network access to virtual infrastructure may be momentarily impacted
• Hosted Platforms (Exchange/Customer Portal/Web Hosting/Hosted Voice)

Service Impact:

Cloud & Hosted Services:

Periodic, momentary interruption for server access to the network.
Access to hosted services from outside of the Syscomm network may be periodically unavailable.

Network and Transit:

Periodic interruption to networking routing.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to extend our network reliability and deploy service improvements to ensure the long-term stability of customer systems and connections.

We will be conducting minor network enhancements to support network growth and enacting maintenance routines to improve stability and provide additional capability.

It is anticipated that services will be typically available throughout this window, but users should plan for a risk of interruption to service during the maintenance.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Network Maintenance Notification – 6th December 2018

syscomm 07/11/2018 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     06-Dec-2018      00:01
End:       06-Dec-2018     05:59

Affected Services:

Network and Transit:

Brief interruption to service availability for the following services:

• xDSL services (inc ADSL, GEA-FTTC, GEA-FTTP)
• Dedicated Ethernet services (inc Ethernet, EFM, EoFTTX)
• Public Internet transit for Cloud and Hosted Services
• MPLS and PWAN Breakouts
• L2TP xDSL delivery
• PWAN Interconnect Services

Cloud & Hosted Services:

• Network access to virtual infrastructure may be momentarily impacted
• Hosted Platforms (Exchange/Customer Portal/Web Hosting/Hosted Voice)

Service Impact:

Cloud & Hosted Services:

Periodic, momentary interruption for server access to the network.
Access to hosted services from outside of the Syscomm network may be periodically unavailable.
Virtual machines may experience increased I/O latency during the period as routine storage maintenance is undertaken.

Network and Transit:

Periodic interruption to networking routing.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to extend our network reliability and deploy service improvements to ensure the long-term stability of customer systems and connections.

We will be conducting minor network enhancements to support network growth and enacting maintenance routines to improve stability and provide additional capability.

It is anticipated that services will be typically available throughout this window, but users should plan for a risk of interruption to service during the maintenance.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Network Maintenance Notification – 16th November 2018

syscomm 07/11/2018 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     16-Nov-2018      00:01
End:       16-Nov-2018     05:59

Affected Services:

Network and Transit:

Brief interruption to service availability for the following services:

• xDSL services (inc ADSL, GEA-FTTC, GEA-FTTP)
• Dedicated Ethernet services (inc Ethernet, EFM, EoFTTX)
• Public Internet transit for Cloud and Hosted Services
• L2TP xDSL delivery

Cloud & Hosted Services:

• Network access to virtual infrastructure

Service Impact:

Cloud & Hosted Services:

Periodic, momentary interruption for server access to the network as links fail-over to secondary paths as primary route devices are maintained.

Network and Transit:

Periodic interruption to networking routing for services in Central Midlands area.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Extended interruption to service to xDSL based services (National).
Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.

Outage Reason:

This window has been scheduled to extend our network capability, reliability and deploy new service improvements to ensure the long-term stability of customer systems and connections.

We will be conducting minor network enhancements to support network growth and enacting maintenance routines to improve stability and provide additional capability.

It is anticipated that services will be typically available throughout this window, but users should plan for a risk of interruption to service during the maintenance.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Emergency Maintenance Notification – Leased Line Maintenance (HEX8&9 / LD8)

syscomm 16/10/2018 0Comment

The following notification is to inform you of emergency planned maintenance which may affect your services.

Start: 19-10-2018 00:00
End: 19-10-2018 06:00

Affected Services:

Network and Transit:

Extended service or interruption for a subset of the following services:

Dedicated Ethernet services
MPLS and PWAN Breakouts
Service Impact:

Network and Transit:

Extended loss of availability of some leased line customers as fibre repair work is undertaken.
Resilient services will reconnect as services are failed-over between data-centres.
Non-resilient services will experience a loss of forwarding for the duration of the repair work.

Outage Reason:

Proactive monitoring has detected potential issue with a fibre path into our point of presence in Harbour Exchange 8&9 (Equinix LD8), utilised by a selection of leased line customers.
The maintenance is required to ensure continuity of the service going forward before this has the opportunity to escalate into a service affecting issue.

Repair works will result in an extended loss of service for some customers on our network who have leased line services that terminate in the DC.
The window for this work is five hours, but the actual impact is expected to be shorter than this as repairs will be performed concurrently on both ends of the network fibre to ensure full testing before returning to active service.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Network Maintenance Notification – 15th December 2017

syscomm 29/11/2017 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     15-Dec-2017      00:01
End:       15-Dec-2017     05:59

Affected Services:

Network and Transit:

Brief interruption to service availability for the following services:

• xDSL services (inc ADSL, GEA-FTTC, GEA-FTTP)
• Dedicated Ethernet services (inc Ethernet, EFM, EoFTTX)
• Public Internet transit for Cloud and Hosted Services
• MPLS and PWAN Breakouts
• L2TP xDSL delivery
• PWAN Interconnect Services

Cloud & Hosted Services:

• Network access to virtual infrastructure may be momentarily impacted
• Hosted Platforms (Exchange/Customer Portal/Web Hosting/Hosted Voice)

Service Impact:

Cloud & Hosted Services:

Periodic, momentary interruption for server access to the network.
Access to hosted services from outside of the Syscomm network may be periodically unavailable.
Virtual machines may experience increased I/O latency during the period as routine storage maintenance is undertaken.

Network and Transit:

Periodic interruption to networking routing.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to extend our network reliability and deploy service improvements to ensure the long-term stability of customer systems and connections.

We will be conducting minor network enhancements to support network growth and enacting maintenance routines to improve stability and provide additional capability.

It is anticipated that services will be typically available throughout this window, but users should plan for a risk of interruption to service during the maintenance.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Emergency Maintenance Notification – Leased Line Maintenance (HEX8&9 / LD8)

syscomm 25/09/2017 0Comment

The following notification is to inform you of emergency planned maintenance which may affect your services.

Start:     27-09-2017          00:00
End:       27-09-2017         06:00

Affected Services:

Network and Transit:

Extended service or interruption for a subset of the following services:

• Dedicated Ethernet services
• MPLS and PWAN Breakouts

Service Impact:

Network and Transit:

Extended loss of availability of some leased line customers as fibre repair work is undertaken.
Resilient services will reconnect as services are failed-over between data-centres.
Non-resilient services will experience a loss of forwarding for the duration of the repair work.

Outage Reason:

Proactive monitoring has detected potential issue with a fibre path into our point of presence in Harbour Exchange 8&9 (Equinix LD8), utilised by a selection of leased line customers.
The maintenance is required to ensure continuity of the service going forward before this has the opportunity to escalate into a service affecting issue.

Repair works will result in an extended loss of service for some customers on our network who have leased line services that terminate in the DC.
The window for this work is four hours, but the actual impact is expected to be shorter than this as repairs will be performed concurrently on both ends of the network fibre to ensure full testing before returning to active service.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Network Maintenance Notification – 8th September 2017

syscomm 23/08/2017 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     08-Sep-2017      00:01
End:       08-Sep-2017     05:59

Affected Services:

Network and Transit:

Brief interruption to service availability for the following services:

• xDSL services (inc ADSL, GEA-FTTC, GEA-FTTP)
• Dedicated Ethernet services (inc Ethernet, EFM, EoFTTX)
• Public Internet transit for Cloud and Hosted Services
• MPLS and PWAN Breakouts
• L2TP xDSL delivery
• PWAN Interconnect Services

Cloud & Hosted Services:

• Network access to virtual infrastructure may be momentarily impacted
• Hosted Platforms (Exchange/Customer Portal/Web Hosting/Hosted Voice)

Service Impact:

Cloud & Hosted Services:

Periodic, momentary interruption for server access to the network.
Access to hosted services from outside of the Syscomm network may be periodically unavailable.
Virtual machines may experience increased I/O latency during the period as routine storage maintenance is undertaken.

Network and Transit:

Periodic interruption to networking routing.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to extend our network reliability and deploy service improvements to ensure the long-term stability of customer systems and connections.

We will be conducting minor network enhancements to support network growth and enacting maintenance routines to improve stability and provide additional capability.

It is anticipated that services will be typically available throughout this window, but users should plan for a risk of interruption to service during the maintenance.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Network Maintenance Notification – 7th July 2017

syscomm 23/06/2017 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     07-Jul-2017      00:01
End:       07-Jul-2017     05:59

Affected Services:

Network and Transit:

Brief interruption to service availability for the following services:

• xDSL services (inc ADSL, GEA-FTTC, GEA-FTTP)
• Dedicated Ethernet services (inc Ethernet, EFM, EoFTTX)
• Public Internet transit for Cloud and Hosted Services
• MPLS and PWAN Breakouts
• L2TP xDSL delivery
• PWAN Interconnect Services

Cloud & Hosted Services:

• Network access to virtual infrastructure may be momentarily impacted
• Hosted Platforms (Exchange/Customer Portal/Web Hosting/Hosted Voice)

Service Impact:

Cloud & Hosted Services:

Periodic, momentary interruption for server access to the network.
Access to hosted services from outside of the Syscomm network may be periodically unavailable.
Virtual machines may experience increased I/O latency during the period as routine storage maintenance is undertaken.

Network and Transit:

Periodic interruption to networking routing.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to extend our network reliability and deploy service improvements to ensure the long-term stability of customer systems and connections.

We will be conducting minor network enhancements to support network growth and enacting maintenance routines to improve stability and provide additional capability.

It is anticipated that services will be typically available throughout this window, but users should plan for a risk of interruption to service during the maintenance.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Network Maintenance Notification – 9th June 2017

syscomm 26/05/2017 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     09-Jun-2017      00:01
End:       09-Jun-2017     05:59

Affected Services:

Network and Transit:

Brief interruption to service availability for the following services:

• xDSL services (inc ADSL, GEA-FTTC, GEA-FTTP)
• Dedicated Ethernet services (inc Ethernet, EFM, EoFTTX)
• Public Internet transit for Cloud and Hosted Services
• MPLS and PWAN Breakouts
• L2TP xDSL delivery
• PWAN Interconnect Services

Cloud & Hosted Services:

• Network access to virtual infrastructure may be momentarily impacted
• Hosted Platforms (Exchange/Customer Portal/Web Hosting/Hosted Voice)

Service Impact:

Cloud & Hosted Services:

Periodic, momentary interruption for server access to the network.
Access to hosted services from outside of the Syscomm network may be periodically unavailable.
Virtual machines may experience increased I/O latency during the period as routine storage maintenance is undertaken.

Network and Transit:

Periodic interruption to networking routing.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to extend our network reliability and deploy service improvements to ensure the long-term stability of customer systems and connections.

We will be conducting minor network enhancements to support network growth and enacting maintenance routines to improve stability and provide additional capability.

It is anticipated that services will be typically available throughout this window, but users should plan for a risk of interruption to service during the maintenance.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Network Maintenance Notification – 12th May 2017

syscomm 27/04/2017 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     12-05-2017      00:01
End:       12-05-2017     05:59

Affected Services:

Network and Transit:

Brief interruption to service availability for the following services:

• xDSL services (inc ADSL, GEA-FTTC, GEA-FTTP)
• Dedicated Ethernet services (inc Ethernet, EFM, EoFTTX)
• Public Internet transit for Cloud and Hosted Services
• MPLS and PWAN Breakouts
• L2TP xDSL delivery
• PWAN Interconnect Services

Cloud & Hosted Services:

• Network access to virtual infrastructure may be momentarily impacted
• Hosted Platforms (Exchange/Customer Portal/Web Hosting/Hosted Voice)

Service Impact:

Cloud & Hosted Services:

Periodic, momentary interruption for server access to the network.
Access to hosted services from outside of the Syscomm network may be periodically unavailable.
Virtual machines may experience increased I/O latency during the period as routine storage maintenance is undertaken.

Network and Transit:

Periodic interruption to networking routing.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to extend our network reliability and deploy service improvements to ensure the long-term stability of customer systems and connections.

We will be conducting minor network enhancements to support network growth and enacting maintenance routines to improve stability and provide additional capability.

It is anticipated that services will be typically available throughout this window, but users should plan for a risk of interruption to service during the maintenance.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.