February 2017

Systems Maintenance Notification – 08/03/2017

syscomm 28/02/2017 0Comment

The following notification is to inform you of planned maintenance on Syscomm hosted systems infrastructure which may affect your services.

Start:     08/03/2017     21:00
End:       08/03/2017    04:59

Affected Services:

Cloud & Hosted Services:

• Hosted Exchange

Service Impact:

Cloud & Hosted Services:

The Hosted Exchange platform is expected to be available throughout the window, as actions will be performed one one node at a time, but should be considered at-risk.

Outage Reason:

This window has been scheduled to perform required maintenance on our Hosted Exchange infrastructure in order to improve performance, stability and resolve software defects.

We will be conducting a program of works on the serving nodes sequentially, where load will be shifted off the node that patches are being applied.

It is anticipated that service will be typically available throughout this window, but users should plan for a risk of interruption to service.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).

Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.

Network Maintenance Notification – 03/03/17

syscomm 16/02/2017 0Comment

The following notification is to inform you of planned maintenance on the Syscomm Network which may affect your services.

Start:     03-03-2017      00:01
End:       03-03-2017     05:59

Affected Services:

Network and Transit:

Brief interruption to service availability for the following services:

• xDSL services (inc ADSL, GEA-FTTC, GEA-FTTP)
• Dedicated Ethernet services (inc Ethernet, EFM, EoFTTX)
• Public Internet transit for Cloud and Hosted Services
• MPLS and PWAN Breakouts
• L2TP xDSL delivery
• PWAN Interconnect Services

Cloud & Hosted Services:

• Network access to virtual infrastructure may be momentarily impacted
• Hosted Platforms (Exchange/Customer Portal/Web Hosting/Hosted Voice)

Service Impact:

Cloud & Hosted Services:

Periodic, momentary interruption for server access to the network.
Access to hosted services from outside of the Syscomm network may be periodically unavailable.

Network and Transit:

Periodic interruption to networking routing.
Resilient services will reconnect as services are failed-over between routers.
Non-resilient services will experience brief losses of forwarding.

xDSL Platform:

Periodic PPP drops as services are re-balanced on our LTS/LNS platforms.
Some circuits will experience brief periods of disconnection.

Outage Reason:

This window has been scheduled to extend our network reliability and deploy service improvements to ensure the long-term stability of customer systems and connections.

We will be conducting minor network enhancements to support network growth and enacting maintenance routines to improve stability and provide additional capability.

It is anticipated that services will be typically available throughout this window, but users should plan for a risk of interruption to service during the maintenance.

Should customers continue to have issues beyond the completion of the maintenance window, please raise this to the attention of our support teams through your primary support channels (typically the Syscomm Portal).
Please accept our apologies for any inconvenience caused, and thank you for your patience during these essential works.